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Pham Motors ("Pham Motors", "we", "us" or "our") is a licensed motor dealer operating in New South Wales, specialising in the sale, purchase and consignment of prestige and supercar motor vehicles. We are committed to protecting the privacy of our customers, prospective customers, consignors, website visitors and other individuals whose personal information we handle.

This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs). It also explains how you may access and correct your personal information, and how to make a complaint if you believe we have breached your privacy.

By providing personal information to Pham Motors, or by using our website or services, you consent to the collection, use and disclosure of that information as described in this Policy, except to the extent that consent is not required by law.

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1. What Personal Information We Collect

The personal information we collect depends on your dealings with us. It may include:

• Identity information: full name, date of birth, driver licence details, proof of identity documents;

• Contact information: residential and postal address, email address, telephone number;

• Financial information: bank account details and payment records needed to process trade-ins, consignment payouts, deposits and purchases. If you ask to be referred to a finance provider, we collect only your name, contact details and vehicle of interest to pass on — we do not collect or hold income, employment, bank account or credit history information for finance assessment purposes, as this is handled directly between you and the finance provider;

• Vehicle information: registration details, VIN, service history, and ownership records for vehicles you buy, sell, trade in or consign to us;

• Transaction information: purchase price, deposit, finance arrangements, insurance details and payment records;

• Marketing preferences: your preferences for receiving offers, newsletters or vehicle alerts;

• Technical information: IP address, browser type, device information and website usage data collected via cookies and similar technologies; and

• Any other information you choose to provide to us, including through enquiry forms, test drive bookings, or correspondence.

Where reasonably practicable, we collect personal information directly from you. We do not collect sensitive information (such as health information) unless you volunteer it or it is required by law, and we will only do so with your consent.

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2. How We Collect Personal Information

• Directly from you — in person at our dealership, by phone, email, our website, social media, or when you complete an enquiry, test drive, purchase, trade-in or consignment form;

• From third parties — such as finance brokers and referral partners (e.g. Finance Ezi), extended warranty providers, insurers, vehicle history check providers (e.g. PPSR, AutoGrab), and government or regulatory bodies, where reasonably necessary and lawful;

• From publicly available sources — such as vehicle registers, business listings or social media, where relevant to a transaction; and

• Automatically — through cookies and analytics tools when you browse our website (see Section 8).

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3. Why We Collect, Hold, Use and Disclose Personal Information

We collect and use personal information for purposes including to:

• Assess and process vehicle purchases, sales, trade-ins and consignment arrangements;

• Arrange and facilitate vehicle finance, insurance and extended warranty products through our referral partners;

• Verify your identity and conduct due diligence, including anti-money laundering and fraud checks;

• Communicate with you about enquiries, bookings, transactions and after-sales service;

• Market our vehicles and services to you, including sending newsletters or vehicle alerts (with an option to opt out at any time);

• Comply with our legal and regulatory obligations, including under the Motor Dealers and Repairers Act 2013 (NSW) and consumer protection legislation; and

• Manage and improve our business operations, website and customer service.

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4. Disclosure of Personal Information

We may disclose your personal information to:

• Finance referral partners (such as Finance Ezi), where you have asked us to put you in touch with them regarding vehicle finance;

• Extended warranty providers and insurers, where you have requested or consented to these products;

• Vehicle history, PPSR and market intelligence services, for due diligence on vehicles bought, sold or consigned;

• Our professional advisers, including accountants, lawyers and auditors;

• Government and regulatory bodies, where required or authorised by law (for example, NSW Fair Trading, road transport authorities, or law enforcement); and

• A prospective buyer or seller of Pham Motors' business, or its assets, in connection with such a transaction, subject to appropriate confidentiality arrangements.

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Pham Motors' role in relation to vehicle finance is limited to referral only. Where you ask us to refer you to a finance provider such as Finance Ezi, we pass on your name, contact details and the vehicle you are interested in so that the finance provider can contact you directly. Pham Motors does not provide credit assistance, arrange finance in-house, recommend specific loan products, or receive or hold your financial application information — all assessment, advice and decisions about finance are made solely by the finance provider, under their own privacy policy and credit licence.

We do not sell your personal information to third parties. We only disclose personal information to third parties for purposes connected with the transaction or service you have requested, or as otherwise permitted or required by law.

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5. Overseas Disclosure

We do not generally disclose personal information to recipients located outside Australia. If this changes — for example, where a service provider (such as a cloud storage or software provider) hosts data overseas — we will take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles, and we will update this Policy accordingly.

6. Storage and Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

• Restricting access to personal information to staff who need it to perform their duties;

• Using secure, password-protected systems and, where applicable, encrypted storage for digital records;

• Physically securing hard-copy documents (such as identity documents, trade-in and consignment paperwork) at our premises; and

• Destroying or de-identifying personal information once it is no longer needed for any purpose for which it may be used or disclosed under the APPs, unless we are required by law to retain it (for example, motor dealer record-keeping obligations under NSW law).

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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7. Direct Marketing

We may use your contact details to send you marketing communications about vehicles, offers and services that may interest you, where you have provided your details to us and have not opted out. Every marketing communication we send will include a simple way to opt out, and we will process opt-out requests promptly. We do not use sensitive information for direct marketing purposes.

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8. Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and personalise content. You can adjust your browser settings to refuse cookies, though this may affect the functionality of our website. We may use third-party analytics and advertising services (such as Google Analytics or social media pixels), which operate under their own privacy policies.

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9. Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in Section 12. We will respond within a reasonable time (generally within 30 days).

We may need to verify your identity before providing access or making corrections. In some circumstances permitted by law, we may decline a request for access or correction, and if so we will explain our reasons.

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10. Data Breach Notification

If we become aware of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will take steps to contain and assess the breach and, where required by the Notifiable Data Breaches scheme under the Privacy Act, notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

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11. Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. Please provide enough detail for us to investigate your complaint.

We will acknowledge your complaint promptly and aim to resolve it within a reasonable time (generally within 30 days). If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Post: GPO Box 5218, Sydney NSW 2001

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12. Contact Us

For any questions about this Privacy Policy, or to make an access, correction, opt-out or complaint request, please contact us at:

Pham Motors
752 Parramatta Road, Lewisham NSW 2049
Email: info@phammotors.com.au
Phone: +61 434 901 999

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13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website (and made available on request) with a revised effective date. We encourage you to review this Policy periodically.